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Residents of the European and Australian countries do not have the opportunity to use MyCitadel services .

MyCitadel is an electronic wallet from the North American company Citadel Commerce Corp. , Using which you can make transactions online . As soon as the user makes a deposit, he, using a valid E-mail address, can send money to anyone on the Internet or make purchases online.

Casinos that accept My Citadel
Winner Casino
$ 1.000
William hill
$ 4.400
Party Casino
$ 3000
$ 1000

How do I send money with myCitadel?

After opening a free myCitadel account and depositing money into it, you can send money to individuals who have a valid email address without any additional fees. When paying online, for example, in the field of gambling, only the wallet identification code or e-mail address must be entered into the online payment window of the service provider . The amount will be credited to the account immediately, and as soon as the recipient confirms the amount, the money (minus service fees) will be transferred.

How do I fund myCitadel account?

In truth, anyone can open an account with myCitadel, although the methods of depositing to a myCitadel account differ from country to country. Bank transfers , electronic money transfers and payments with Visa or MasterCard are mainly accepted .

How do I get paid with myCitadel?

Recipients of a money transfer via myCitadel are informed by e-mail and just need to confirm the amount of the transfer (after confirming the amount, it is impossible to cancel the transfer!).

Those wishing to receive their winnings from online bookmakers, such as Betfred or Pinnacle Sports , simply need to enter their wallet identification code or the e-mail address they provided when registering on myCitadel into the payout window.

All operations take place in real time.

Can I withdraw money from myCitadel account?

Once the money has been in your myCitadel account for at least 5 business days , it can be withdrawn or used for payment . Transfers to bank accounts take 1 to 3 business days .

Those who want to immediately withdraw the received money from the account can take advantage of the so-called ” pending transactions “, paying a commission of 6.9% of the transaction amount.

Residents of the European can not use the services of MyCitadel . If you do not live in the European and want to create an account for yourself on MyCitadel, for regional details and other details, refer to the version of the site intended for your country.

What commission does myCitadel charge?

Usually, 1.9% of the amount will be charged for all deposits made using credit cards ; other deposit methods are free .

With private money transfers, the recipient must pay 1% of the amount for services . However, payments to the service provider online are free.

For withdrawal of funds from the account myCitadel will also be charged a commission . In Europe it costs £ 1 / € 2 to withdraw funds to a private bank account , and if done by check, the customer is charged £ 3.50 / € 7 . For different countries, withdrawal methods and tariffs may differ.

The myCitadel services are currently not available in the Australian.

What are the limits set by myCitadel?

If myCitadel has not spent the process of verification , the account can not make more than 2500 € , and the output of cash is limited to 500 € per transaction. For those whose myCitadel wallets have already been authenticated, there are no deposit limits if the accounts are funded via bank transfer .

The minimum top-up amount on myCitadel by credit card is 25 € per transaction, and the maximum is 1000  . The limits depend on the frequency of using the e-wallet .

The minimum withdrawal amount from a verified myCitadel account via bank transfer and check is 25 € per transaction, and the maximum is 10,000 € per day.

An account with myCitadel is considered verified as soon as the owner confirms his identity, for example, by means of an ID , driver’s license or tax return . The account holder must also confirm his address by mailing the code back to the myCitadel e-mail address.

What currencies can I use to account for myCitadel?

MyCitadel accepts the following currencies : ARS (Argentine Pesos), BGN (Bulgarian Levs), BRL (Brazilian Reals), CAD (Canadian Dollars), CHF (Swiss Francs), CNY (Chinese Yuan Renminbi), CZK (Czech Korunas), DKK ( Danish kroner), EUR (Euro), GBP (British pounds), HKD (Hong Kong dollars), ISK (Icelandic kronor), MXN (Mexican pesos), NOK (Norwegian kroner), PLN (Polish zloty), RON (Romanian lei) ), SEK (Swedish kronor), TRY (Turkish lira), USD (US dollars), and ZAR (South African rand).

What languages ​​is the myCitadel website available in?

The website is available in English as well as French , German , Portuguese and Spanish . The European version is not yet available.

Where can I pay myCitadel?

MyCitadel is a common payment method offered by almost all online gambling portals such as casinos or poker rooms . If you play popular types of poker such as Texas Hold’em or Omaha in poker rooms such as Poker Ocean , Titan Poker or Tony G Poker , then if you are lucky you, perhaps play with one of the many famous poker pros !

Which countries have the ability to conduct transactions with MyCitadel?

At the moment , residents of Austria, Argentina, Belgium, Brazil, Bulgaria, Denmark, Spain, Canada, China, Cyprus, Finland, France, Germany, Great Britain, Greece, Hong Kong, Ireland, Italy, Luxembourg, Macau, Malta have the opportunity to open an account. , Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Czech Republic, Sweden, Switzerland and the United States of America.


When transferring data, MyCitadel uses an exclusively secure SSL connection . In addition, the data protection center manages the information and protects it from access by third parties.

In the event of a misunderstanding between customers and online service providers, an independent arbitration body should be consulted to resolve conflicts .


Company MyCitadel was founded Citadel Commerce Corp. , which is the most successful subsidiary of the ESI Group (Entertainment Systems Inc.). The European branch, Citadel Commerce UK Ltd , is licensed and regulated by the Financial regulation and supervision of
the United Kingdom
 (FSA / Financial Services Authority).

Support service

Questions or concerns related to myCitadel can be directed to customer support , which is available 24/7 via phone, email and live chat.

Service hotlines :

International: +00 800 2952 4390
USA, Canada: +1 877 747 8433
Fax: +1 281 754 4843 (paid)

[email protected]
[email protected]

Contact addresses:

Citadel Commerce UK Ltd
Northfield House
Northfield End

Vancouver Office – Headquarters
Citadel Commerce Corp.
15th Floor-4710 Kingsway Avenue
BC V5H 4M2

European Head Office
1210 Parkview
Arlington Business Park
Tel: +44 (0) 118 965 7756

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