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Trustly – Direct bank e-Payments – Frequently asked questions


1. What is Trustly – Direct bank e-Payments?

Payment service Trustly – Direct bank e-Payments provides an opportunity to make deposits online directly from your bank account. This payment method is registered with Finansinspektionen (Swedish Financial Inspection Service), which ensures the highest level of security and financial standards. Apart from the ability to quickly make deposits and cash out, there is no need to register or install software. Instead, you conduct all transactions directly from your online banking account. Convenience and ease of use, combined with reliability and security, make Trustly – Direct bank e-Payments the ideal payment solution.


2. Which banks allow depositing via Trustly – Direct bank e-Payments?

Trustly – Direct bank e-Payments transactions are supported by the following banks:

    •  Instant funds transfer – Danske Bank, Djurskand
    • Transfer of funds the next day – Alm. Bank, Jyske Bank, Kreditbanken, Bank, Nordea, Nordfyns Bank, Nordjyske Bank, Østjydsk Bank, Ringkjøbing Landbobank, Skjern Bank, Sparekassen Sjælland
    • Instant funds transfer – Swedbank, Sparbanken, Handelsbanken, SEB, Nordea, Danske Bank, FOREX, ICA Banken, Länsförsäkringar, Skandiabanken, Sparb. Syd
  • Spain
    • Instant funds transfer – Banco Sabadell, Banco Santander, Bankia, Bankinter, BBVA, ING DIRECT,
    • Next Day Funds Transfer – Banco Pastor, Banco Popular, Caixabank
    • Instant funds transfer – Alior Bank, Bank Millennium, Bank Pekao, Getin Bank, ING BankOnLine
    • Transfer of funds the next day – iPKO, mBank
    • Instant funds transfer – Aktia, Alandsbaken, Danske bank, Nordea, OmaSp, OP, POP Pankki, Säästöpankki, S-Pankki
    • Instant funds transfer – SEB Bank, Swedbank
    • Instant funds transfer – Intesa Sanpaolo, Unicredit, Credem Banca, ING Direct
    • Transfer of funds the next day – Banca Popolare di MilaNo, CREVAL, Banca Popolare di Vicenza, Banca Mediolanum, BNL BNP Paribas, BPER, Banca delle Marche, Banco BPM, Banca Carige.


3. How do I deposit funds to my Trustly – Direct bank e-Payments account?

Follow the steps listed below:

  1. Sign in.
  2. Open the “Cashier” tab and select the “Deposit” section.
  3. Here you will see the Trustly – Direct bank e-Payments logo. To select this method of making a deposit, simply click the corresponding icon.
  4. Enter or select from the list the amount of the deposit and the promo code (if any), and then click the “Deposit” button.
  5. You will be redirected to the Direct bank e-Payments payment page of Trustly service.
  6. Select your bank from the list.
  7. You will be redirected to the online banking page, where you will need to enter your login and confirm the payment by entering a one-time bank security code generated by the electronic security key.
  8. After completing the payment, you will be redirected back to the cashier.
  9. A message will be sent to your registered email address confirming the details of the transaction.


4. Is there a fee for using Trustly – Direct bank e-Payments?

We do not charge any commission for Trustly – Direct bank e-Payments transactions. However, the commission may be charged by the Trustly payment service itself – Direct bank e-Payments, so read the terms of service on the website of this service.


5. How long does it take to transfer funds to the account?

The amount will be credited to your account within two minutes after you make a successful payment.


6. Can I withdraw funds to my Trustly – Direct bank e-Payments account?

Yes, funds can be withdrawn using Trustly’s instant payout feature.

To withdraw funds using Trustly – Direct bank e-Payments, follow the instructions below.

  1. Go to the website and click the “My Account” link.
  2. In the navigation menu on the left, click the Payout link.
  3. Choose Trustly instant transfer as a payment method
  4. Enter the amount and click “Withdraw”
  5. You will be redirected to a website where you will be asked to select a bank and enter your payment details to complete the transaction.
  6. After completing the payment, you will be redirected back to the checkout page, where a message about the successful completion of the transaction will be displayed.


7. How secure is Trustly – Direct bank e-Payments?

Yes. The payment service Trustly – Direct bank e-Payments is comparable in terms of security to a bank, since it uses the same data encryption mechanisms as in a bank, and also applies other measures to ensure the security of payments.


8. Do all internet browsers support Trustly – Direct bank e-Payments?

Payments via Trustly – Direct bank e-Payments supports most of the most common internet browsers including Internet Explorer, Chrome and Firefox.


9. Why can’t I deposit funds to my Trustly – Direct bank e-Payments account in my account currency?

Trustly – Direct bank e-Payments makes payments only in the following currencies: Danish krone (DKK), euro (EUR), Polish zloty (PLN), Swedish krona (SEK).


10. Is it possible to withdraw an amount exceeding the initial deposit using the Trustly – Direct bank e-Payments payment system?

Yes. However, we remind you that all payments must be approved by our internal control department. This procedure usually takes up to three business days. After processing the payment, the funds should appear in your bank account instantly.


11. How long on average does it take to process payments through Trustly – Direct bank e-Payments?

All withdrawals are first approved by our internal control department. This process usually takes up to 3 business days. After processing the payment, the funds should appear in your bank account instantly.


12. What is the minimum and maximum amount that can be withdrawn through Trustly – Direct bank e-Payments?

The minimum amount that can be withdrawn through Trustly – Direct bank e-Payments is the equivalent of USD 10.00, and the maximum amount is the equivalent of USD 10,000.

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